Frequently Asked Questions (FAQ)

Q: How do I place an order?

A: Simply browse our collection, click on any product you love, select your preferred size (A4 or A3), add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets. All payments are processed securely through encrypted payment gateways.

Q: Can I modify or cancel my order?

A: Orders can be modified or cancelled within 24 hours of placement, before they are shipped. Contact us immediately at help@hausofdecors.com or call +91 7760537474. Once shipped, orders cannot be cancelled but may be returned following our return policy.

Q: Do you offer gift wrapping?

A: Currently, we do not offer gift wrapping services. However, all our framed posters are beautifully packaged and ready to gift!

Q: What sizes are available?

A: Our framed posters are available in two standard sizes:

• A4: 8.27" x 11.69" (21 x 29.7 cm)
• A3: 11.7" x 16.5" (29.7 x 42 cm)

Q: Are the posters already framed?

A: Yes! All our posters come professionally framed and ready to hang. You don't need to purchase a separate frame or do any assembly.

Q: What materials are used?

A: Our posters are printed on high-quality paper using fade-resistant inks. Frames are made from durable materials with protective glass or acrylic glazing to keep your art looking beautiful for years.

Q: Do colors look different in person?

A: We photograph our products in natural light to show colors as accurately as possible. However, slight variations may occur due to different monitor settings and lighting conditions in your space.

Q: Can I request custom designs or personalization?

A: Custom orders are not currently available. However, we regularly add new designs to our collection. Follow us on social media to stay updated on new releases!

Q: How long does shipping take?

A: Within India:

• Metro cities: 3-5 business days
• Other locations: 5-7 business days
• Express shipping: 2-3 business days

International: 7-30 business days depending on destination

Q: Do you ship internationally?

A: Yes! We ship to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.

Q: Is free shipping available?

A: Yes! We offer free shipping on orders above ₹2,000 within India.

Q: How can I track my order?

A: Once your order ships, you'll receive a confirmation email with a tracking number. Use this number to track your package on the courier's website.

Q: What if my package is damaged during shipping?

A: We package all items carefully, but if your poster arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange a free replacement or full refund.

Q: What is your return policy?

A: We accept returns within 30 days of delivery for items that are unused, in original condition, and in original packaging. See our Return & Refund Policy for complete details.

Q: How do I return an item?

A: Email us at syncolabs2025@gmail.com with your order number and reason for return. We'll provide return authorization and instructions.

Q: Do you offer exchanges?

A: We don't offer direct exchanges. To get a different item, return the original for a refund and place a new order for your preferred product.

Q: How long do refunds take?

A: Refunds are processed within 5-7 business days after we receive your returned item. It may take an additional 5-10 business days for the credit to appear in your account, depending on your bank or card issuer.

Q: Who pays for return shipping?

A: For defective or damaged items, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

Q: Is my personal information secure?

A: Absolutely. We use SSL encryption to protect your data during transmission, and we never store payment information on our servers. All payments are processed through secure, PCI-compliant gateways.

Q: Do you sell my information?

A: No. We do not sell or rent your personal information to third parties. See our Privacy Policy for details on how we use and protect your data.

Q: How can I unsubscribe from emails?

A: Click the "unsubscribe" link at the bottom of any marketing email, or contact us at help@hausofdecors.com to update your preferences.

Q: Where are you located?

A: We're based in Coimbatore, Tamil Nadu, India. Our full address is: 12/3b, Sundarapuram Road, Madukkarai Market, Coimbatore 641105.

Q: Do you have a physical store?

A: Currently, we operate online only. This allows us to offer a wider selection and competitive prices.

Q: How often do you add new designs?

A: We regularly refresh our collection with new designs. Follow us on social media and subscribe to our newsletter to be the first to know about new arrivals!

Q: Do you offer bulk or wholesale pricing?

A: For bulk orders or business inquiries, please contact us at syncolabs2025@gmail.com with details about your needs.

Q: How can I care for my framed poster?

A:

• Hang away from direct sunlight to prevent fading
• Clean glass/acrylic with a soft, dry cloth
• Avoid humid environments
• Handle with care to prevent frame damage

Q: What if I receive the wrong item?

A: We sincerely apologize if this happens! Contact us immediately with your order number and photos of the item received. We'll arrange for free return shipping and expedite delivery of the correct item.