Privacy policy

Last Updated: February 11, 2026

Haus of Decors (operated by Synco Labs) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hausofdecors.com and make purchases from our store.

1. Information We Collect

1.1 Personal Information

When you place an order or create an account, we collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through payment gateways)

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on site
  • Referring website addresses
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

  • Payment processors
  • Shipping providers
  • Social media platforms (if you interact with us there)
  • Analytics services

2. How We Use Your Information

We use your information to:

  • ✓ Process and fulfill your orders
  • ✓ Send order confirmations and shipping updates
  • ✓ Respond to customer service requests
  • ✓ Improve our website and product offerings
  • ✓ Send promotional emails (with your consent)
  • ✓ Prevent fraud and enhance security
  • ✓ Comply with legal obligations
  • ✓ Analyze website usage and customer behavior

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract Performance: Processing orders and delivering products
  • Consent: Marketing communications and non-essential cookies
  • Legitimate Interests: Fraud prevention, website analytics, business improvement
  • Legal Obligation: Tax, accounting, and regulatory compliance

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Payment processors (secure transaction processing)
  • Shipping carriers (order fulfillment)
  • Email service providers (communications)
  • Analytics providers (website performance)
  • Customer service platforms

4.2 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes or government requests
  • Enforce our terms and conditions
  • Protect our rights, privacy, safety, or property
  • Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Personalize your experience
  • Enable shopping cart functionality
  • Improve website performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Your Data Protection Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to certain processing activities
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at help@hausofdecors.com.

7. Data Retention

We retain your personal data for:

  • Active Accounts: Duration of account activity plus 7 years
  • Order History: 7 years (for tax and legal compliance)
  • Marketing Data: Until you unsubscribe or request deletion
  • Analytics Data: Aggregated data retained indefinitely

8. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing (PCI DSS compliant)
  • Regular security audits and updates
  • Access controls and authentication
  • Secure data storage practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses
  • Adequate data protection frameworks
  • Consent where required

11. Marketing Communications

With your consent, we may send promotional emails about:

  • New products and collections
  • Special offers and discounts
  • Company news and updates

Opt-Out: You can unsubscribe at any time by:

  • Clicking "unsubscribe" in any marketing email
  • Contacting us at help@hausofdecors.com
  • Updating your account preferences

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notice.

14. Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us:

Haus of Decors (Synco Labs)
Email: help@hausofdecors.com
Phone: +91 7760537474
Address: 12/3b, Sundarapuram Road, Madukkarai Market, Coimbatore, Tamil Nadu 641105, India

15. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at help@hausofdecors.com.

16. Supervisory Authority

If you are in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.