Refund policy

Last Updated: February 11, 2026

At Haus of Decors (operated by Synco Labs), we stand behind the quality of our products. This policy outlines the conditions under which returns and refunds are accepted.

🚨 Important: Damaged Items Only

We only accept returns for items that arrive damaged during shipping.

All sales are final unless the product arrives damaged. We do not accept returns for change of mind, incorrect size selection, or dissatisfaction with the product.

7-Day Return Window for Damaged Items

If your item arrives damaged, you have 7 days from the delivery date to report the issue and initiate a return.

Eligibility Requirements:

✓ Item was damaged during shipping/delivery
✓ Reported within 7 days of delivery
✓ Photographic proof of damage provided
✓ Original packaging retained for inspection

How to Report Damaged Items

Step 1: Document the Damage

Take clear, detailed photographs showing:

The damaged product from multiple angles
The outer shipping box/packaging (showing any visible damage)
The inner protective packaging
The product label and order documentation

Step 2: Contact Us Immediately

Email: help@hausofdecors.com

Include in your email:

Order number
Date of delivery
Detailed description of the damage
All photographs (minimum 3-4 clear photos)
Your contact information

Subject Line: "Damaged Item - Order #[Your Order Number]"

Step 3: Wait for Our Response

Our team will review your claim within 24-48 hours and determine if the damage qualifies for a return/refund. We may request additional photos or information.

After Claim Approval

Option 1: Replacement

If the item is in stock, we'll ship a replacement at no additional cost. You'll receive tracking information once shipped.

Option 2: Full Refund

If you prefer a refund or the item is out of stock, we'll process a full refund including:

Product cost
Original shipping fees
Return shipping costs (if applicable)

Return Shipping

For Approved Damaged Items:

We will provide a prepaid return label, OR
You can ship the item and we'll reimburse return shipping costs, OR
In some cases, we may not require the damaged item to be returned

If any damaged / defective/ replacement products are inspected and accepted then it will be delivered within 7 to 10 business days

Refund Processing Timeline

Claim Review: 24-48 hours
Refund Initiation: 2-3 business days after approval
Bank/Credit Card Credit: 5-10 business days (varies by financial institution)

Refunds will be issued to the original payment method.

If refund approved, you’ll be automatically refunded on your original payment method within 5-10 business days.

Non-Returnable Items

The following are NOT eligible for return or refund:

✗ Items without damage
✗ Change of mind purchases
✗ Incorrect size selection
✗ Color/design dissatisfaction
✗ Items damaged after delivery due to customer handling
✗ Claims reported after 7-day window
✗ Claims without photographic proof
✗ Custom or personalized orders
✗ Sale or clearance items

Inspection & Verification

We reserve the right to:

Request additional documentation or photos
Inspect returned items before issuing refunds
Deny claims that don't meet our damage criteria
Report fraudulent claims to appropriate authorities

Delivery Issues

Lost Packages

If your package shows as delivered but you haven't received it:

Check with neighbors and building management
Verify the delivery address
Wait 24 hours (sometimes marked delivered early)
Contact us if still missing after 24 hours

We'll work with the shipping carrier to investigate and resolve the issue.

Delayed Shipments

Delivery estimates are not guarantees. Delays may occur due to:

Weather conditions
Courier delays
Customs processing (international orders)
Peak season volumes

Wrong Item Received

If you receive the wrong product (not damage-related), contact us immediately at help@hausofdecors.com with:

Photos of the received item
Order number
Description of what you ordered vs. what you received

We'll arrange for the correct item to be shipped at no additional cost.

Order Cancellations

Before Shipping: Orders can be cancelled within 24 hours of placement. Contact us immediately at help@hausofdecors.com.

After Shipping: Once shipped, orders cannot be cancelled. Refer to this return policy for damaged items.

Quality Guarantee

We carefully inspect and package every item before shipping. Our quality control process includes:

Visual inspection of prints and frames
Protective wrapping with bubble wrap
Sturdy packaging materials
Secure box sealing

Prevention Tips

To ensure your order arrives safely:

Provide accurate delivery address
Be available during delivery window
Inspect package immediately upon arrival
Don't accept packages with visible damage - refuse delivery or note damage on delivery receipt
Open and inspect your order as soon as possible

Contact Information

For all return and refund inquiries:

Email: help@hausofdecors.com
Phone: +91 7760537474
Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Fraudulent Claims

False damage claims are taken seriously and may result in:

Account suspension
Ban from future purchases
Legal action if necessary

Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the modified policy.

Important: Please review your order carefully before completing your purchase, as we do not accept returns for change of mind or incorrect selections.

Thank you for understanding our policy. We're committed to delivering quality products and will work with you to resolve any legitimate damage issues promptly.